How to get the day off to a good start
Your Thermoplan coffee machine has been developed in Switzerland with the utmost precision to deliver outstanding coffee day after day. In this video, we show you how to prepare your machine perfectly in the morning. Fill the bean hopper with fresh coffee beans, check that the machine is ready to use and at temperature, and make sure your milk is prepared. This way, you can be sure that the first customer of the day will receive the perfect coffee - exactly as they expect it.
Perfect coffee starts with the right knowledge!
In this video, you will learn the most important basics of operating the Black&White4 CTS - and discover what it takes to get the best out of every bean.
End the day
After an intensive day of use, it is important to shut down your machine properly and prepare it for the next day. It is crucial that you do not leave any beans or coffee residue in the machine overnight, clean the bean containers thoroughly so that no oils or dirt are deposited, make sure that the steam arm - inside and out - is free of milk residue, and clean all surfaces so that the machine looks like new again the next day.
Cleaning
This video explains in detail how to complete the cleaning process of the Black&White4 CTM. You will learn which steps the system performs automatically, which inputs are required and how to complete the cleaning process safely and efficiently.
Quick help - troubleshooting tips
Coffee flows too fast
Espresso that passes through too quickly often tastes thin or bitter. First check the freshness of the beans and clean the bean container. If necessary, carry out a cleaning cycle and test again.
Coffee flows too slowly
A slow espresso often tastes weak and puts a strain on the machine. First check the beans for freshness and clean the bean container. If the problem persists, clean the outlet nozzle or run a cleaning cycle and test again.
Machine loses water
A small leak can usually be located and repaired quickly. To do this, pour some cold water into the drip tray and observe where the water comes out. If it comes out at the front, the drip tray may not be sitting correctly - press it firmly into place. If the water comes out of the middle of the machine, the drain hose may be loose - check the connection and reattach it if necessary. If the drip tray fills up, the problem is probably with the main drain - check that the drain hose has a slope to the drain so that the water can drain properly.
The coffee machine's screen has run out of power
First check whether other devices are also affected - in the event of a power failure, a qualified electrician should be called in. If the orange indicator light behind the record drawer lights up, it may only be necessary to restart the appliance. If not, check the fuse box and call in a specialist if necessary.
Bean container is missing or empty
Check that the bean container is inserted correctly and evenly. Remove any blocked beans and clean the container if necessary so that the machine recognizes it correctly.
