Frequently asked questions
Here you will find concise answers on functions, technology, areas of application, configuration, cleaning and daily operation of the machine.
Use the topic overview to quickly find the information you need.
Use & performance
Who is the Black&White4 compact suitable for?
It is ideal for cafés, bakeries, small restaurants, offices and convenience stores with limited space.
Is the machine suitable for self-service?
Yes, it is ideal for self-service concepts and can optionally be equipped with a payment system.
How many cups per day is the Black&White4 compact designed for?
The machine is designed for a daily requirement of up to approx. 150 cups and is suitable for small to medium-sized businesses.
How compact is the Black&White4 compact really?
With a width of only around 228 mm (comparable to DIN A4), it is extremely space-saving and fits on almost any counter.
Technical functions and daily operation
Is the machine easy to clean?
Yes, the Black&White4 compact has automated cleaning processes that are carried out quickly, hygienically and reliably.
Click here for the detailed cleaning video
Which technology ensures consistent coffee quality?
ISQ (Intelligent Shot Quality) technology continuously monitors parameters such as temperature and extraction to ensure consistently high coffee quality. More information on ISQ technology.
What is ISQ technology?
ISQ stands for Intelligent Shot Quality. With ISQ technology, sensors continuously measure certain parameters and compare them with a previously defined reference product. The settings of the fully automatic coffee machine, such as the grind of the grinder, are then automatically adjusted to match the values of the reference product. This allows you to enjoy coffee of the highest quality - regardless of the time of day or the age of the coffee beans.
More information on ISQ technology.
Drinks & milk system
What drinks can the machine prepare?
The Black&White4 compact prepares coffee, espresso, cappuccino and latte macchiato. Chocolate drinks and flavored coffees with syrup are also available as an option.
Does the Black&White4 compact support milk alternatives?
Yes, it processes both cow's milk and plant-based alternatives such as oat, soy or almond milk.
Oat milk is particularly recommended as it is very easy to froth.
Is there an integrated cooling unit?
Yes, an optional cooling unit for up to 4 liters of milk is available - also with two types of milk.
Options & configuration
Can the Black&White4 compact be customized?
Yes, the Black&White4 compact offers numerous configuration variants and options to optimally adapt it to different areas of application.
These include solutions with milk, syrup, powder (e.g. chocolate) and various discharge and operating options. To the configurator
What is the difference between the Black&White4 compact and the Black&White4?
The Black&White4 compact has a much more space-saving design and is designed for lower daily capacities. It is ideal for locations with limited space and lower cup volumes. The Black&White4, on the other hand, is designed for higher performance requirements and larger daily volumes. Both machines are based on the same high-quality technology and offer the same coffee and beverage quality. The Black&White4 compact offers up to 150 cups capacity per day and the Black&White4 offers a significantly higher capacity of up to 500 cups per day.
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