Quick fixes for Thermoplan fully automatic coffee machines

How to master your Thermoplan coffee machine: daily operation and quick troubleshooting

The best way to start the day with your Thermoplan machine

Your Thermoplan coffee machine has been developed in Switzerland with the utmost precision to deliver outstanding coffee day after day. In this video, we show you how to prepare your machine perfectly in the morning.

Fill the bean hopper with fresh coffee beans, check that the machine is ready to use and at temperature, and make sure your milk is prepared. This way, you can be sure that the first customer of the day will receive the perfect coffee - exactly as they expect it.

The perfect end to the day for your machine

After an intensive day of operation, it is important to shut down your machine properly and prepare it for the next day.

The automatic cleaning function guides you through the process step by step. It is crucial that you do not leave any beans or coffee residue in the machine overnight, clean the bean containers thoroughly so that no oils or dirt are deposited, make sure that the steam arm - inside and out - is free of milk residue and clean all surfaces so that the machine looks like new again the next day.

How to make coffee at barista level

With Thermoplan's Airsteam technology, anyone can become a professional: world-class milk foam at the touch of a button - it's easy.

Pour milk into the jug, place the cup under the spout and select the desired espresso. Then you place the steam arm in the milk jug, select the right froth setting and the machine prepares espresso and milk froth at the same time - so you can serve your guest a perfect drink in no time at all.

Quick help - troubleshooting tips

Coffee runs too fast (under 13 seconds)

An espresso that runs through too quickly often tastes thin, bitter or sour and loses its effect in milk drinks. To solve the problem, you should first check whether the coffee is fresh - if not, replace it and prepare another espresso. Then check whether the bean container is clean and clean it thoroughly if necessary. If the problem persists, it may help to run the machine through the cleaning cycle once and then test it again.

Coffee runs too slowly (over 30 seconds)

Running the machine too slowly can have a negative effect on the taste and put unnecessary strain on the machine. First check whether the coffee beans are fresh and replace them if necessary. Next, you should thoroughly clean the bean container. If the coffee continues to flow too slowly, the outlet nozzle may be blocked - remove it and clean it with warm water. If this does not help either, it is advisable to run a cleaning cycle and then test again.

Machine loses water

A small leak can usually be localized and repaired quickly. To do this, pour some cold water into the drip tray and observe where the water comes out. If it comes out at the front, the drip tray may not be sitting correctly - press it firmly into place. If the water is coming from the middle of the machine, the drain hose may be loose - check the connection and reattach it if necessary. If the drip tray fills up, the problem is probably with the main drain - check that the drain hose has a gradient to the drain so that the water can drain properly.

The coffee machine's screen has run out of power

If the machine is not responding, you should first check whether other appliances are also affected - if this is the case, it is probably a problem with the general power supply and you should consult a qualified electrician. If only the coffee machine is affected, take a look at the orange indicator light behind the grounds drawer - if it is lit, the machine has power and may just need a restart. If the indicator light is not lit, check the fuse box: the fuse may have blown and a specialist can help here too.

Bean container is missing or empty

If an error message about the bean container appears, first check whether it is inserted correctly - it should sit flat and evenly in the machine. If individual beans are blocking the correct fit, carefully remove them and reinsert the container. Also make sure that the container is clean and free of oil residue so that the machine recognizes it correctly.